WHAT D'YOU NEED ?

 
  • Oh no! I haven’t received my order – what can I do?


    You can check out the progress of your order in the My Account section of our website. Here you can see whether our Ooh La Lah warehouse ninjas have packed your order yet and where you can track your order.

    Once our ninjas have loaded your order onto our fashion wagons you’ll receive an email letting you know and giving you tracking so you’ll know when your fashion fix will be with you.

    If you track your order and its currently out for delivery, don’t worry our delivery partners are night owls and deliver ‘til 9.

    In the rare case that something has gone wrong and your order is late, please contact us and our squad will make sure that we get this sorted and go back to being your bestie :)

  • My order has been sent – can I still make changes?


    Unfortunately once our warehouse ninjas have loaded your order onto our fashion wagons, we can’t make any changes to your order.

    If you still need to make a change once you’ve received your order, you can arrange a return and exchange with our customer care squad.

  • What delivery options are there?


    We know you want to get on your new threads as quick as possible, so we’ve got lots of convenient delivery options for you.

    Service Time Price I want it now! Next day £3.99 Weekend wonder! Next day - Saturday delivery £4.99 Penny pincher! 3 to 5 working days £2.49 Channel crossin'! 3 to 5 working days £6.99 Jet settin'! 14 to 30 days £9.99

  • Which delivery services do you use?


    For our UK deliveries we put our deliveries in the trusty hands of our friends over at Yodel and myHermes, to ensure that you receive a great service at an unbeatable price.

    For international deliveries, we use a variety of carriers, all of which we regularly test and check all of our delivery partners to ensure you get a great service.

  • Hey! How do I track my order?


    You can check out the progress of your order in the My Account section of our website. Here you can see whether our Ooh La Lah warehouse ninjas have packed your order yet and where you can track your order.

    Once our ninjas have loaded your order onto our fashion wagons you’ll receive an email letting you know and giving you tracking so you’ll know when your fashion fix will be with you.

    If you haven’t received your dispatch email, please check your junk inbox and the My Account section of our website.

  • What time will my order show up?


    Our friends over at Yodel and myHermes work around the clock to make sure that you get your fashion fix on the day that you need it and so your order will arrive between 8AM and 9PM for residential addresses and between 8AM and 6PM to business addresses.

  • Do you deliver to BFPO addresses?


    Our full squad sends a massive salute to our British Forces and so we always deliver to BFPO postcodes. Your order will be able to be tracked up until it reaches the BFPO, at which point you’ll be able to ensure you receive updates directly from them.

    P.S. to make sure you get your order correctly, please check that your postcode is either HA4 6DQ or in the BFPO or BF formats.

  • Do you deliver to PO boxes?


    Unfortunately, those pesky PO boxes are the one place that we can’t deliver in the UK.

  • I’m crazy busy – do I need to be at home for my delivery?


    Don’t worry, we know how hectic life is for us girls and we don’t expect you to be home. Our delivery partners will try their best to get a signature from you or one of your neighbours if you’re about. If not, they’ll put your parcel in a safe place or return it to their depot if they can’t find somewhere safe.

  • I’m not in the UK, where else do you deliver to?


    We currently deliver to the UK mainland and Ireland. But don’t worry, you can order and select international delivery at checkout and we’ll find a way to deliver to wherever you are!

  • I hate ordering online – do I have to?


    We’re able to give you ladies incredible savings by not having the costs of a high street shop, so unfortunately (for now), you can only order from Ooh La Lah from our website. But watch this space!

  • Is it safe to order online?


    We don’t want to bore you with a load of jargon, so the short answer is yes!

    If you love a bit of jargon, our site uses secure protocols and our transaction methods meet PCI compliance standards. You can also pay with PayPal off site, just for that added feeling of security.

  • I want some ssavings – what have you got?


    The best way to get all of our latest deals and offers is to make sure you like us on Facebook and follow us on Instagram and Snapchat, that way you’ll never miss our best discounts. You can also get all of our greatest deals straight to your inbox.

    You’ll also find great promos at the top of our site every time you come and visit.

  • Can I use more than one discount code?


    In order to give you the best deals and savings, each discount code for our website can’t be used with other codes and promotional offers. But you can be sure by using any of our codes, you’ll be getting great savings.

  • Where do I use my discount code?


    If you’ve grabbed yourself a discount, you can throw it in at the cart or checkout pages on our site to bag yourself some bargains!

  • Help! My discount code won’t work – what can I do?


    We know it sounds a bit silly, but make sure you double check you’ve typed in the code correctly (including being in the correct case) and that it hasn’t expired. If you’re still having issues, contact our squad and they’ll make sure you can get your mega savings :)

  • What payment methods do you accept?


    We can accept payments from most major card services (Visa, Mastercard and American Express). We can also accept payments through PayPal, meaning you can pay with your PayPal account or through your card, through their payment acceptance platform.

  • Help! I can’t seem to place my order on your website :(


    Don’t worry, our squad are here to help you out :)

    Get in touch with them and they’ll get your order sorted without a hitch. If you’re getting any particular errors when you’re trying to place your order, please let our squad know, so that they can help you quicker.

  • Oh no! I haven’t received my order – what can I do?


    You can check out the progress of your order in the My Account section of our website. Here you can see whether our Ooh La Lah warehouse ninjas have packed your order yet and where you can track your order.

    Once our ninjas have loaded your order onto our fashion wagons you’ll receive an email letting you know and giving you tracking so you’ll know when your fashion fix will be with you.

    If you track your order and its currently out for delivery, don’t worry our delivery partners are night owls and deliver ‘til 9.

    In the rare case that something has gone wrong and your order is late, please contact us and our squad will make sure that we get this sorted and go back to being your bestie :)

  • My order has been sent – can I still make changes?


    Unfortunately once our warehouse ninjas have loaded your order onto our fashion wagons, we can’t make any changes to your order. If you still need to make a change once you’ve received your order, you can arrange a return and exchange with our customer care squad.

  • Hey! How do I track my order?


    You can check out the progress of your order in the My Account section of our website. Here you can see whether our Ooh La Lah warehouse ninjas have packed your order yet and where you can track your order.

    Once our ninjas have loaded your order onto our fashion wagons you’ll receive an email letting you know and giving you tracking so you’ll know when your fashion fix will be with you.

    If you haven’t received your dispatch email, please check your junk inbox and the My Account section of our website.

  • I’ve made a mistake – can I cancel my order?


    It’s cool, we all make mistakes! That’s why all customers in the UK and EU are entitled to cancel their order up until 14 days after the date of receiving the order originally.

    If your order hasn’t arrived yet, it’s really simple. Just get in touch with our squad and they’ll take care of everything and will arrange your refund. If your order is already on its way to you and incurs return costs, we may have to deduct your delivery cost from your refund.

    If you’ve already received your goods then we still make it nice and simple. You can get in touch with our squad, or submit a returns request here on our website.

    Any cancellations will not be accepted if items have been used and worn, showing any signs of makeup or tan marks, or any strong scents, as returned goods must be suitable for resale if you wish to cancel your order.

    We know it’s a pain but in order for us to keep giving amazing savings to all you lovely ladies, you will be responsible for return postage costs for any items you choose that you no longer want.

  • I need to make a return – what’s the deal with that?


    If there’s one thing that we hate ourselves, it’s awkward returns policies. If you shop with us, we think you deserve to have a chilled returns process if you need it and we know you won’t try to take the p**s! As long as you make your return within 14 days of receiving your order, things are easy peasey.

    To make your return a breeze, you can fill out our returns form directly on our site. Just give us a few details and our squad will help you through the rest of the way.

    Before returning anything, please make sure of all of the following: Your threads are back in their original packaging
    There’s no damage to the items
    No makeup stains (or other stains) are on the clothes
    There’s no strong smells lingering on your goods

    You can choose a convenient returns method, with our squad on our returns system and receive a prepaid label if it’s our fault that you need to make a return. If it’s a personal choice to make the return, we’ll still help you sort a label, or provide you with our returns address, so that you can choose your own delivery service.

  • I’ve made a mistake – can I cancel my order?


    It’s cool, we all make mistakes! That’s why all customers in the UK and EU are entitled to cancel their order up until 14 days after the date of receiving the order originally.

    If your order hasn’t arrived yet, it’s really simple. Just get in touch with our squad and they’ll take care of everything and will arrange your refund. If your order is already on its way to you and incurs return costs, we may have to deduct your delivery cost from your refund.

    If you’ve already received your threads then we still make it nice and simple. You can get in touch with our squad, or submit a returns request here on our website.

    Any cancellations will not be accepted if items have been used and worn, showing any signs of makeup or tan marks, or any strong scents, as returned goods must be suitable for resale if you wish to cancel your order.

    We know it’s a pain but in order for us to keep giving amazing savings to all you lovely ladies, you will be responsible for return postage costs for any items you choose that you no longer want.

  • Your ninjas have made a mistake – I’ve received the wrong item!


    Our ninjas are so fast that on very rare locations they’ll whizz past the wrong item and send you the wrong item. They’re always very sorry for this and so are we! We always want to make it right as quickly as possible.

    In order to get this sorted fast, please complete our returns form and then one of our squad will sort this out rapidly for you and have your replacement on the way. We’ll also send you a special promo code for your next order to say sorry for this mistake :)

  • My order has arrived – but its damaged!


    Unfortunately as we send out so many parcels to fashionistas around the UK, sometimes items will become damaged during the handling process. If this is the case, please don’t worry, we’ll sort this quickly with you. In order to get this sorted fast, please complete our returns form and then one of our squad will sort this out rapidly for you and have your replacement on the way. We’ll also send you a special promo code for your next order to say sorry for this mistake :) P.S. If you send us any photos of the damage in the shipping bag that your order arrived in, it can help speed things up for you.

  • This doesn’t quite fit right – can I make an exchange?


    We’ve all been there, finding the perfect outfit and then it not fitting – it’s a nightmare. Don’t worry though girl, we’ve got you covered! Fill in our returns form or contact our squad and they’ll be able to help you to sort out an exchange for your outfit. Before returning it, please make sure it’s not worn, stained or carrying any strong odours.

  • I’ve made a return – when will I get my refund?


    Once you send your return, it can take up to 10 working days for us to receive your items back and process them, at which point we’ll process your refund. Dependent upon your bank and chosen payment method, your refund will be in your account within 3 to 5 banking days.

  • How do I create an account?


    It’s really easy to make yourself an account, just head over to the My Account section of our site. All you need to do is throw in a few details, or register with your Facebook or Twitter account and just complete the last few details. If you tell us your birthday and a few other details, we’ll give you lots of special treats and great extra info.

  • Oops! I forgot my password – how do I reset it?


    We all do it! Don’t worry, we won’t tell.

    Just pop on over to the My Account page and click on the forgotten my password link and follow the onscreen instructions.

  • I need to change some details – what do I do?


    It’s really simple to change details on your account. Just sign in to the my account area of the site and click the edit my details link.

  • My inbox is crazy – how do I unsubscribe from your newsletter?


    We’re sad that you want to leave, but we’re sure you’ll keep up with us on social media.

    To unsubscribe from our newsletter, you can click the unsubscribe link in any of our newsletter emails, or change your preferences in the My Account section of our site.

  • I am a blogger, have you got any opportunities?


    Yes of course! We love having fresh new talent on board who are wanting to work with us. Whether this is blogging internally as a guest blogger, covering subjects which all the other girls love to read about, or reviewing our products. We are keen to work with all creatives and there are always opportunities so if you think you have what it takes please don’t hesitate to drop us an email at [email protected]

  • I’m looking for work experience…


    Well fear no more young fashionistas. We are strong believers in there being equal opportunities for everyone. We also get it that you need 7 gold medals and a Guinness world record to get experience to begin with. We are always more than happy to help out the future creatives, so please don’t hesitate to email us at [email protected]

  • I’m interested in modelling, can I get involved?


    Of course you can! Our brand represents real beauty and that is what we look for in all of our models. We are always looking for fresh faces who will become distinguishable to our brand. If this sounds like you, please inbox us on [email protected] with some portfolio images and someone will be in touch!

  • What jobs do you have atm?


    So you want to jump on board the Ooh La Lah squad wagon? Well maybe there’s something for you! Simply check our current vacancies by clicking here to see if there is something that suits your fancy.

  • Oh no! I haven’t received my order – what can I do?


    You can check out the progress of your order in the My Account section of our website. Here you can see whether our Ooh La Lah warehouse ninjas have packed your order yet and where you can track your order.

    Once our ninjas have loaded your order onto our fashion wagons you’ll receive an email letting you know and giving you tracking so you’ll know when your fashion fix will be with you.

    If you track your order and its currently out for delivery, don’t worry our delivery partners are night owls and deliver ‘til 9.

    In the rare case that something has gone wrong and your order is late, please contact us and our squad will make sure that we get this sorted and go back to being your bestie :)

  • My order has been sent – can I still make changes?


    Unfortunately once our warehouse ninjas have loaded your order onto our fashion wagons, we can’t make any changes to your order.

    If you still need to make a change once you’ve received your order, you can arrange a return and exchange with our customer care squad.

  • What delivery options are there?


    We know you want to get on your new threads as quick as possible, so we’ve got lots of convenient delivery options for you.

    Service Time Price I want it now! Next day £3.99 Weekend wonder! Next day - Saturday delivery £4.99 Penny pincher! 3 to 5 working days £2.49 Channel crossin'! 3 to 5 working days £6.99 Jet settin'! 14 to 30 days £9.99

  • Which delivery services do you use?


    For our UK deliveries we put our deliveries in the trusty hands of our friends over at Yodel and myHermes, to ensure that you receive a great service at an unbeatable price.

    For international deliveries, we use a variety of carriers, all of which we regularly test and check all of our delivery partners to ensure you get a great service.

  • Hey! How do I track my order?


    You can check out the progress of your order in the My Account section of our website. Here you can see whether our Ooh La Lah warehouse ninjas have packed your order yet and where you can track your order.

    Once our ninjas have loaded your order onto our fashion wagons you’ll receive an email letting you know and giving you tracking so you’ll know when your fashion fix will be with you.

    If you haven’t received your dispatch email, please check your junk inbox and the My Account section of our website.

  • What time will my order show up?


    Our friends over at Yodel and myHermes work around the clock to make sure that you get your fashion fix on the day that you need it and so your order will arrive between 8AM and 9PM for residential addresses and between 8AM and 6PM to business addresses.

  • Do you deliver to BFPO addresses?


    Our full squad sends a massive salute to our British Forces and so we always deliver to BFPO postcodes. Your order will be able to be tracked up until it reaches the BFPO, at which point you’ll be able to ensure you receive updates directly from them.

    P.S. to make sure you get your order correctly, please check that your postcode is either HA4 6DQ or in the BFPO or BF formats.

  • Do you deliver to PO boxes?


    Unfortunately, those pesky PO boxes are the one place that we can’t deliver in the UK.

  • I’m crazy busy – do I need to be at home for my delivery?


    Don’t worry, we know how hectic life is for us girls and we don’t expect you to be home. Our delivery partners will try their best to get a signature from you or one of your neighbours if you’re about. If not, they’ll put your parcel in a safe place or return it to their depot if they can’t find somewhere safe.

  • I’m not in the UK, where else do you deliver to?


    We currently deliver to the UK mainland and Ireland. But don’t worry, you can order and select international delivery at checkout and we’ll find a way to deliver to wherever you are!

  • I hate ordering online – do I have to?


    We’re able to give you ladies incredible savings by not having the costs of a high street shop, so unfortunately (for now), you can only order from Ooh La Lah from our website. But watch this space!

  • Is it safe to order online?


    We don’t want to bore you with a load of jargon, so the short answer is yes!

    If you love a bit of jargon, our site uses secure protocols and our transaction methods meet PCI compliance standards. You can also pay with PayPal off site, just for that added feeling of security.

  • I’m a student – please can I have a discount?


    We’ve all been there. There’s no decision tougher than picking that perfect new dress or eating for the next few days! That’s why we give students some extra love, with a 20% off everything, every day of the year. You can use this at checkout with your NUS Extra or UNIDAYS number.

    Our student discount cannot be used along with any of our other fab offers and discounts, unless stated on the offer.

  • I’m not a student but I still want savings – what have you got?


    The best way to get all of our latest deals and offers is to make sure you like us on Facebook and follow us on Instagram and Snapchat, that way you’ll never miss our best discounts. You can also get all of our greatest deals straight to your inbox.

    You’ll also find great promos at the top of our site every time you come and visit.

  • Can I use more than one discount code?


    In order to give you the best deals and savings, each discount code for our website can’t be used with other codes and promotional offers. But you can be sure by using any of our codes, you’ll be getting great savings.

  • Where do I use my discount code?


    If you’ve grabbed yourself a discount, you can throw it in at the cart or checkout pages on our site to bag yourself some bargains!

  • Help! My discount code won’t work – what can I do?


    We know it sounds a bit silly, but make sure you double check you’ve typed in the code correctly (including being in the correct case) and that it hasn’t expired. If you’re still having issues, contact our squad and they’ll make sure you can get your mega savings :)

  • What payment methods do you accept?


    We can accept payments from most major card services (Visa, Mastercard and American Express). We can also accept payments through PayPal, meaning you can pay with your PayPal account or through your card, through their payment acceptance platform.

  • Help! I can’t seem to place my order on your website :(


    Don’t worry, our squad are here to help you out :)

    Get in touch with them and they’ll get your order sorted without a hitch. If you’re getting any particular errors when you’re trying to place your order, please let our squad know, so that they can help you quicker.

  • Oh no! I haven’t received my order – what can I do?


    You can check out the progress of your order in the My Account section of our website. Here you can see whether our Ooh La Lah warehouse ninjas have packed your order yet and where you can track your order.

    Once our ninjas have loaded your order onto our fashion wagons you’ll receive an email letting you know and giving you tracking so you’ll know when your fashion fix will be with you.

    If you track your order and its currently out for delivery, don’t worry our delivery partners are night owls and deliver ‘til 9.

    In the rare case that something has gone wrong and your order is late, please contact us and our squad will make sure that we get this sorted and go back to being your bestie :)

  • My order has been sent – can I still make changes?


    Unfortunately once our warehouse ninjas have loaded your order onto our fashion wagons, we can’t make any changes to your order. If you still need to make a change once you’ve received your order, you can arrange a return and exchange with our customer care squad.

  • Hey! How do I track my order?


    You can check out the progress of your order in the My Account section of our website. Here you can see whether our Ooh La Lah warehouse ninjas have packed your order yet and where you can track your order.

    Once our ninjas have loaded your order onto our fashion wagons you’ll receive an email letting you know and giving you tracking so you’ll know when your fashion fix will be with you.

    If you haven’t received your dispatch email, please check your junk inbox and the My Account section of our website.

  • I’ve made a mistake – can I cancel my order?


    It’s cool, we all make mistakes! That’s why all customers in the UK and EU are entitled to cancel their order up until 14 days after the date of receiving the order originally.

    If your order hasn’t arrived yet, it’s really simple. Just get in touch with our squad and they’ll take care of everything and will arrange your refund. If your order is already on its way to you and incurs return costs, we may have to deduct your delivery cost from your refund.

    If you’ve already received your goods then we still make it nice and simple. You can get in touch with our squad, or submit a returns request here on our website.

    Any cancellations will not be accepted if items have been used and worn, showing any signs of makeup or tan marks, or any strong scents, as returned goods must be suitable for resale if you wish to cancel your order.

    We know it’s a pain but in order for us to keep giving amazing savings to all you lovely ladies, you will be responsible for return postage costs for any items you choose that you no longer want.

  • I need to make a return – what’s the deal with that?


    If there’s one thing that we hate ourselves, it’s awkward returns policies. If you shop with us, we think you deserve to have a chilled returns process if you need it and we know you won’t try to take the p**s! As long as you make your return within 14 days of receiving your order, things are easy peasey.

    To make your return a breeze, you can fill out our returns form directly on our site. Just give us a few details and our squad will help you through the rest of the way.

    Before returning anything, please make sure of all of the following: Your threads are back in their original packaging
    There’s no damage to the items
    No makeup stains (or other stains) are on the clothes
    There’s no strong smells lingering on your goods

    You can choose a convenient returns method, with our squad on our returns system and receive a prepaid label if it’s our fault that you need to make a return. If it’s a personal choice to make the return, we’ll still help you sort a label, or provide you with our returns address, so that you can choose your own delivery service.

  • I’ve made a mistake – can I cancel my order?


    It’s cool, we all make mistakes! That’s why all customers in the UK and EU are entitled to cancel their order up until 14 days after the date of receiving the order originally.

    If your order hasn’t arrived yet, it’s really simple. Just get in touch with our squad and they’ll take care of everything and will arrange your refund. If your order is already on its way to you and incurs return costs, we may have to deduct your delivery cost from your refund.

    If you’ve already received your threads then we still make it nice and simple. You can get in touch with our squad, or submit a returns request here on our website.

    Any cancellations will not be accepted if items have been used and worn, showing any signs of makeup or tan marks, or any strong scents, as returned goods must be suitable for resale if you wish to cancel your order.

    We know it’s a pain but in order for us to keep giving amazing savings to all you lovely ladies, you will be responsible for return postage costs for any items you choose that you no longer want.

  • Your ninjas have made a mistake – I’ve received the wrong item!


    Our ninjas are so fast that on very rare locations they’ll whizz past the wrong item and send you the wrong item. They’re always very sorry for this and so are we! We always want to make it right as quickly as possible.

    In order to get this sorted fast, please complete our returns form and then one of our squad will sort this out rapidly for you and have your replacement on the way. We’ll also send you a special promo code for your next order to say sorry for this mistake :)

  • My order has arrived – but its damaged!


    Unfortunately as we send out so many parcels to fashionistas around the UK, sometimes items will become damaged during the handling process. If this is the case, please don’t worry, we’ll sort this quickly with you. In order to get this sorted fast, please complete our returns form and then one of our squad will sort this out rapidly for you and have your replacement on the way. We’ll also send you a special promo code for your next order to say sorry for this mistake :) P.S. If you send us any photos of the damage in the shipping bag that your order arrived in, it can help speed things up for you.

  • This doesn’t quite fit right – can I make an exchange?


    We’ve all been there, finding the perfect outfit and then it not fitting – it’s a nightmare. Don’t worry though girl, we’ve got you covered! Fill in our returns form or contact our squad and they’ll be able to help you to sort out an exchange for your outfit. Before returning it, please make sure it’s not worn, stained or carrying any strong odours.

  • I’ve made a return – when will I get my refund?


    Once you send your return, it can take up to 10 working days for us to receive your items back and process them, at which point we’ll process your refund. Dependent upon your bank and chosen payment method, your refund will be in your account within 3 to 5 banking days.

  • How do I create an account?


    It’s really easy to make yourself an account, just head over to the My Account section of our site. All you need to do is throw in a few details, or register with your Facebook or Twitter account and just complete the last few details. If you tell us your birthday and a few other details, we’ll give you lots of special treats and great extra info.

  • Oops! I forgot my password – how do I reset it?


    We all do it! Don’t worry, we won’t tell.

    Just pop on over to the My Account page and click on the forgotten my password link and follow the onscreen instructions.

  • I need to change some details – what do I do?


    It’s really simple to change details on your account. Just sign in to the my account area of the site and click the edit my details link.

  • My inbox is crazy – how do I unsubscribe from your newsletter?


    We’re sad that you want to leave, but we’re sure you’ll keep up with us on social media.

    To unsubscribe from our newsletter, you can click the unsubscribe link in any of our newsletter emails, or change your preferences in the My Account section of our site.

  • I am a blogger, have you got any opportunities?


    Yes of course! We love having fresh new talent on board who are wanting to work with us. Whether this is blogging internally as a guest blogger, covering subjects which all the other girls love to read about, or reviewing our products. We are keen to work with all creatives and there are always opportunities so if you think you have what it takes please don’t hesitate to drop us an email at [email protected]

  • I’m looking for work experience…


    Well fear no more young fashionistas. We are strong believers in there being equal opportunities for everyone. We also get it that you need 7 gold medals and a Guinness world record to get experience to begin with. We are always more than happy to help out the future creatives, so please don’t hesitate to email us at [email protected]

  • I’m interested in modelling, can I get involved?


    Of course you can! Our brand represents real beauty and that is what we look for in all of our models. We are always looking for fresh faces who will become distinguishable to our brand. If this sounds like you, please inbox us on [email protected] with some portfolio images and someone will be in touch!

  • What jobs do you have atm?


    So you want to jump on board the Ooh La Lah squad wagon? Well maybe there’s something for you! Simply check our current vacancies by clicking here to see if there is something that suits your fancy.


Have we still not answered your question? If you need to know more, our Support Squad are here to help. You can get in touch with them through our contact page, where they'll be happy to help.